Effective Date: July 15, 2025
IntegratedHailServices.ca is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform.
By accessing or using IntegratedHailServices.ca, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide and improve our services. This includes:
1.1 Information You Provide
When you create an account or interact with the platform, we may collect:
- Your name, email address, and contact details
- Your business or shop name (if applicable)
- Location and billing address
- Job postings, bids, and messages exchanged on the platform
1.2 Payment Information
We use Stripe to process all payments. IntegratedHailServices.ca does not store or have access to your full credit card details.
Stripe securely handles:
- Credit card numbers
- Expiration dates
- CVV codes
You can view Stripe’s privacy policy at: https://stripe.com/privacy
2. How We Use Your Information
We use your personal information to:
- Create and manage your account
- Facilitate communication between bodyshops and technicians
- Process transactions via our checkout system
- Send transactional emails (e.g. receipts, offer updates, dispute status)
- Improve our platform’s functionality and user experience
- Respond to customer service requests and support needs
- Comply with legal or regulatory requirements
We do not sell your personal information to third parties.
3. How Your Information Is Stored
- Account information is stored on secure servers provided by our hosting provider.
- Passwords are encrypted using industry-standard hashing algorithms.
- Platform access is limited to authorized personnel only.
- We use SSL (Secure Socket Layer) encryption to secure data in transit.
- Regular software updates and security audits are performed to help protect against vulnerabilities.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic and usage patterns
You can adjust your browser settings to disable cookies, but this may affect platform functionality.
4.1 Third-Party Analytics Tools
IntegratedHailServices.ca uses third-party analytics and user behavior tools to help us understand how visitors use our website and improve the overall experience. These tools include:
Google Analytics
We use Google Analytics to collect anonymous information such as:
- Pages visited
- Time spent on site
- Browser and device type
- Geographic region (approximate)
Google Analytics may set cookies or use device identifiers to track this behavior. For more information on how Google uses data, visit:
https://policies.google.com/technologies/partner-sites
You can opt out of Google Analytics tracking by using the browser add-on here:
https://tools.google.com/dlpage/gaoptout
Google Search Console
Google Search Console is used for site performance and search engine indexing. It does not collect personal user data but provides search visibility and technical diagnostics.
Microsoft Clarity
We use Microsoft Clarity to understand user interactions through features like:
- Session recordings
- Heatmaps
- Scroll depth tracking
Clarity helps us improve usability and content relevance. Microsoft may collect anonymized usage data in accordance with its privacy policy:
https://privacy.microsoft.com/en-us/privacystatement
5. Sharing Your Information
We may share your information with:
- Stripe, to process payments
- Third-party service providers, such as hosting platforms and security tools, strictly for operating the service
- Legal authorities, if required by law or if we believe disclosure is necessary to protect rights, users, or comply with a legal process
We will never sell or rent your data to marketing firms or data brokers.
6. User Communication
IntegratedHailServices.ca may contact you by email to:
- Confirm account registration
- Notify you of job activity, bids, or disputes
- Provide system alerts or updates to our Terms or Privacy Policy
- Send customer support messages
You may opt out of non-essential communications, but transactional or security-related messages will still be sent.
7. Data Retention
- We retain account and transaction records for as long as your account is active or as needed to comply with legal obligations (e.g. for tax purposes).
- You may request account deletion by contacting Dave.c@integratedhailservices.ca.
- Deleted accounts may be archived for security, fraud prevention, or dispute resolution, subject to applicable laws.
8. Children’s Privacy
IntegratedHailServices.ca is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, it will be deleted.
9. Your Rights and Choices (Canada)
As a Canadian resident, you have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete data
- Withdraw consent (subject to legal or contractual restrictions)
- Lodge a complaint with the Privacy Commissioner of Canada
To exercise your rights, contact: Dave.c@integratedhailservices.ca
10. Third-Party Links
Our site may contain links to third-party websites (e.g. Stripe, industry partners). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
11. Changes to This Policy
This policy may be updated periodically. If we make significant changes, we will notify users via email or through the platform. Continued use of the site after such changes constitutes acceptance of the updated policy.
12. Contact Us
For questions, concerns, or to request access to your personal data, please contact: